The NEMO'2017 Summer School is was organized at the University of Vienna
These are the slides and study material of the lecture of Knut Hinkelmann.
Modeling Knowledge Work: Case Management and Decision-aware Business Processes
Modelling Knowledge Work is based on two principles: (1) the separation of business logic and process logic and (2) the
support of both structured and unstructured knowledge. Case management is the management of long-lived,
non-structured collaborative processes that require knowledge and information. The path of case execution
cannot be predefined but depends on human skills and judgment. The OMG recently developed the Case Management
Modelling and Notation (CMMN). The lecture will give an introduction into this modelling language.
For real processes, however, there is no strict separation between structured processes and cases.
The lecture therefore shows, how case modeling can be integrated with business process modelling in BPMN.
Decision-aware business processes separate business logic from process flow, making process models simpler and
easier to modify. This can be achieved by combining process modelling with decision modelling (e.g. using DMN).